I. M. Wright’s “Hard Code”

How do you respond to a crisis that involves executives and maybe mass media? What steps can you take to stay calm and engage the right people?

What five options do you have when your deliverable is late? How do you rebuild trust with stakeholders?

Why do coworkers disappoint you? How do you set clear expectations and hold people accountable?

Why should you bother taking an employee poll? How do you best use ratings and comments to keep what you like and improve what you don't?

What makes professional relationships different from personal ones? How do you collaborate effectively with people you don't like?

How do you write a professional growth and development plan? What if you don't have a long-term goal yet?

Why is it better to assign ownership instead of delegating tasks? How do you determine who should own what?

Why do you need to manage your management? How do you manage up with authenticity?

Are you a bold, methodical, or analytical engineer? Is one style better than the others?

Why do great teams with sufficient data still make bad decisions, miss incidents, and seem unresponsive? How should you slice your data to ensure a quality customer experience?