The good stuff

What makes high performing teams twice as likely as low performers to exceed performance goals? Which wonderful, wasteful, and disgraceful practices do teams follow?

Communication breakdown

How can good communication save you grief? What does a communication plan look like for rollouts, reorgs, and outages?

I’m so lazy

When is being lazy advantageous? Why not always jump into problems, work and team assignments, and new projects?

Tell me why: Incident RCAs

What purpose does a root cause analysis serve for incidents? Why ask why so many times?

Everybody leaves

How will I transfer the knowledge of the departing employee? What should I do to help my team cope with the loss?

What's wrong with designating feature work as good, bad, and ugly? How should you categorize feature work and why?

Being responsible

How do you convince management you're ready for a promotion? What are two common ways to demonstrate confidence?

When to ask for help

How long should you be stuck before asking for help? Who should you ask?

Why is workplace politics unavoidable? How do you participate in politics without compromising your integrity?

Why do multi-team postmortems often devolve into blame games and inaction? How do you run a 90-minute postmortem in which every person and topic is heard, and owners are assigned to improvements?

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